FAQs
Explore our FAQ to learn more about our offers, features, and services. If you can’t find the answer to your question, our team is here to help!
The HexClad Black Friday sale runs from 12 November to 1 December 2026, with every offer live from 12 November.
Cookware sets, pans and pots, knives, cutting boards and kitchen tools. Savings vary by product.
We accept major credit and debit cards, PayPal and Klarna. You’ll see the options available to you at checkout.
Yes, delivery is free across the UK, and prices include VAT. Delivery outside the UK isn’t free, and local duties or taxes may apply.
Delivery dates are estimates and aren’t guaranteed.
Yes, season before first use only. Heat on medium-low, spread 1 teaspoon of vegetable oil inside, and leave for 1 to 2 minutes.
Yes to both. Hand washing keeps pans looking their best, and knives should always be hand washed.
Yes, our pans work on gas, electric and induction hobs. Pans are oven-safe up to 480°C, and lids up to 200°C.
Yes, you have 30 days from purchase, with proof of purchase. Return postage is at your cost, and your legal right to cancel is not affected.
Yes, cookware and knives are covered for life against manufacturer’s defects; terms apply. Register your warranty using the QR code in your parcel to make any claim easier.