FAQ's

The "Buy More Save More" offer applies exclusively to individual products, not to cookware sets. The more you spend on individual items, the greater the discount as shown on the website. Check our Black Friday promotions for details on savings at each tier.

No, this offer is only valid on individual products. Our cookware sets already include significant discounts, which are not eligible for the "Buy More Save More" promotion.

Our Best Price Guarantee ensures that the prices advertised on our Black Friday cookware sets during Black Friday. We guarantee the set prices will not go lower than what’s currently advertised during the Black Friday period.

The Best Price Guarantee is only applicable during the Black Friday promotional period starting November 14th, 2024 and running through December 3rd, 2024. After which, the Best Price Guarantee is invalid and pricing is subject to change.

Our Best Price Guarantee applies to the following cookware sets:

• 13-Piece Set
• 7-Piece Pan Set
• 6-Piece Pot

No, the "Buy More Save More" offer cannot be combined with a set purchase. This discount applies only to individual items, while sets already come with their own exclusive Black Friday pricing.

No, our Best Price Guarantee on these sets means that once a set price is advertised, it won’t drop lower during the Black Friday period.

Our patented HexClad design allows heat to distribute faster and more evenly, which means you can cook at lower temperatures. We recommend that our customers start cooking at lower temperatures and increase if needed. You rarely need to cook on high heat with HexClad. Learn more watching HexClad Cooking Temperature.

Stainless steel is known to stain. The good news is with HexClad staining is easy to remove. Use warm soapy water and a steel wool pad only around the rim and underside to remove stains. Remember to stay clear of the cooking surface when doing so. To deep clean the pan's interior, soak in warm, soapy water for 10 to 15 minutes and then clean with a soft, nonabrasive sponge.

Like most fine cookware, HexClad should be seasoned before its first use. You do not need to season your pans before every use.
Here’s how to season your pans properly:
• Heat your pan to medium-low and spread 1 teaspoon of vegetable oil around the interior of the pan.
• Leave the pan on the heat for 1-2 minutes.
• Now you're ready to cook. Simple as that!

You can view our seasoning video for more details.

Over the first few weeks of use, your HexClad Hybrid cookware will perform better as it re-seasons from the fats in the food you are cooking. If you’re still experiencing sticking after owning the pans for an extended time, we recommend giving the pan a deep clean with a more abrasive sponge and then re-season the pan.

Yes, even a diamond can scratch! Metal spatulas, whisks, spoons, and other metal utensils are fine, but sharp utensils could leave a scratch. If this happens it is only cosmetic, and it will not affect the performance or safety of the cookware.

Many of our products contain PTFE, which is listed in the Biomonitoring California Priority Chemicals List. More information can be found here: https://dtsc.ca.gov/scp/authoritative-lists/

Click Here to register your warranty,

Please email us at [email protected]

Our Lifetime Warranty does not apply to damage caused in a food service setting, abuse, misuse, or altering products. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.

Our warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor, or representative of the manufacturer this warranty is null and void.

Liability under our warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. The manufacturer is not liable for any incidental or consequential damages, whether direct or indirect.

To Submit a Warranty Claim, click here